We recommend fully charging the device (approximately one hour) before initial use. Your device will charge while on the dock. When placing your terminal on the dock make sure that both Poynt logos are facing you, aligning the terminal with the charging pins. To turn on your device, press and hold the power button behind the merchant screen for 3 seconds. If connecting with secure ethernet, the device will need to be placed on the docking station within reach of your ethernet cord. When connecting with a strong private WiFi connection, you have the freedom to place your device wherever you’d like to transact. There are two screens - the bigger one should face you and the smaller is directed at customers. ✔ Visit the Poynt Help Center to review helpful video tutorials and support articles. Once your terminal arrives, this is where you’ll be able to see your real-time customer and transaction data. Open your welcome email and click “Get Started” to create your login credentials. While your Smart Terminal is on its way to your door, here are a few to-dos you should tackle. Make sure you understand all the fees so there are no nasty surprises when your bill arrives.Welcome to Poynt.This may be tricky for a new business to set up as you’ll typically need to demonstrate financial stability and adequate fraud controls.You’ll automatically receive the funds to your linked business account at the end of each billing period.You submit the completed form to your direct debit facility provider.Your customer completes a form to give you permission to deduct funds from their account.If you need to be paid the same amount on an ongoing basis, you may want to consider setting up a direct debit. If you haven’t yet set up a website for your business, you can still accept online payments with a virtual terminal or an online portal such as BPOINT.Make sure you understand all the fees and charges involved with an online payment merchant system before signing up to one.If approved, your online store automatically completes the sale and you may receive the funds into your account as soon as the same day – again, the timeframe will vary according to your merchant provider.Customers enter their card details in your online store’s checkout page.If you’re willing to spend a little extra, you could get both with an all-in-one option. To get started, you’ll need to choose both a payment gateway and Internet Merchant Account. You can typically accept card payments made on your business’ website in two ways – either through a third-party website or directly on your online store. Make sure you understand how much it will cost to get EFTPOS to help decide whether it’s worth it.Consider choosing a provider with 24/7 customer support so you can contact them anytime. Some EFTPOS machines can come with added benefits such as apps.
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